Troubleshooting Common Issues

I can't log in

Make sure you're using the email you registered with. If you enabled Face ID / fingerprint lock and it's not prompting, fully close and reopen the app.

My projected balance looks wrong

Check for:

• A recurring transaction with the wrong amount or schedule
• An account that hasn't been reconciled in a while
• A bill logged twice

A statement import didn't match my transactions

Statement formats vary by bank. If an import produces unexpected results, try again with a CSV export directly from your bank rather than a PDF, and contact support if it still looks wrong — see the Contact page.

I want to invite my household

Household sharing is part of the PayBeat Household plan. From Settings, generate an invite code and share it with the household member you want to add.